Frequently Asked Questions


There seem to be variations in the thread of my pamuk & co. towel, is this normal?

Variations to the distinctive weave in your pamuk & co. towel are characteristic of the handcrafted process and make each towel truly unique.

Are Turkish towels really as absorbent as a traditional terry towel?

Absolutely!  Your pamuk & co. towel is highly absorbent.  In fact, the more you wash your pamuk & co. towel, the softer and more absorbent it becomes over time!

How do I care for my pamuk & co. towel?

pamuk & co. towels are machine washable in cold water and should be tumbled dried on low heat.  Fabric softener should never be used as it will act as a water repellent.   

How much does shipping cost?

Expedited Shipping is FREE on all Canadian orders over $100.00!  Additional expedited and international rates will vary depending on the weight of your shipment and how fast you’d like it delivered.  pamuk & co. is not responsible for any duties or taxes if you live outside of Canada.

Which credit cards do you except?

We accept VISA, Mastercard, American Express.

When will my order ship?

We give our 100% to ensure each order ships the same day it is ordered.  All orders will ship in 1-2 business days.

How do I get in contact with someone at pamuk & co.?

You may reach us by email at 24 hours a day.